Call the office
Call (704) 543-2871 and describe what you are seeing. Photos by email are helpful but not required. You do not need to find your original paperwork — we have it in the project file.
Same day
12-year installation warranty
If we built it wrong, we fix it.
Twelve years on installation labor — fastening, flashing, sealing, and trim detailing. The warranty is transferable once if the property sells. It is issued in writing at project close and it applies to every project we complete, residential or commercial.
12 years on labor◆
Transferable once◆
Written at close◆
No claim forms◆
12 years on labor◆
Transferable once◆
Written at close◆
No claim forms◆
- Term
- 12 yearsFrom project close. Applies to installation labor only — not to manufacturer defects in the material.
- Transferable
- OnceTransfers to a new owner one time at no cost if the property is sold during the warranty period.
- Response
- 5 daysFrom claim submission to on-site inspection, standard scheduling, no storm event.
- Cost to claim
- $0No inspection fee, no deductible, no processing charge for a covered claim.
SECTION 01 / SCOPE
What is covered and what is not.
A clear scope is the difference between a warranty that helps you and a warranty that creates arguments. Everything covered and everything excluded is listed below.
01
Covered
Twelve years from project close, we will repair or replace — at our cost, with no charge to you — any of the following conditions that we caused through our workmanship.
- Fastening failures. Panels, trim, or soffit that loosen, sag, or detach because of incorrect nails, screws, or hangers.
- Flashing failures. Water intrusion at window head flashing, sill pan, kick-out flashing, or any transition detail that we installed.
- Sealant failures. Caulk lines that separate, crack, or fail to seal within their service life at any seam or penetration we closed.
- Trim detachment. Corner boards, fascia wrap, soffit panels, or opening trim that separates from the substrate.
- Installation-related water damage. Water intrusion into the wall assembly that is directly attributable to a workmanship defect we introduced.
- Wrong or missing components. Missing drip caps, starter strips, WRB laps, or other required components that were part of the contracted scope.
02
Not covered
The following are not covered by the workmanship warranty. Where a manufacturer's material warranty applies instead, we help you file the claim and are present for the manufacturer's inspection.
- Acts of God and severe weather. Hail, wind, tornado, flood, fire, earthquake, falling trees, and similar events. These are typically covered by your homeowner's insurance.
- Manufacturer material defects. Chalking, excessive fading, delamination, or cracking of the cladding itself. These are covered by the manufacturer's material warranty — typically 30 years for fiber cement, limited lifetime for vinyl.
- Subsequent work by other trades. Damage caused by a different contractor, a remodel, an electrical or plumbing penetration, or a satellite installer.
- Damage from misuse or neglect. Pressure-washing at excessive pressure, contact with chemicals, or damage from ladders, grills, or mounted equipment.
- Conditions disclosed at project close. Any condition we documented in writing at the final walkthrough that you elected not to repair.
- Pre-existing conditions in unopened areas. Hidden damage behind cladding we did not remove, or in areas of the building we were not contracted to work on.
- Cosmetic changes from exposure. Fading, chalking, mold or mildew growth, and normal surface weathering.
SECTION 02 / WARRANTY BY PERIOD
What happens in each year.
The warranty is uniform across all twelve years, but different conditions tend to surface in different periods. Below is what we typically see and how we handle each stage.
SECTION 03 / HOW TO MAKE A CLAIM
Four steps. No forms.
We do not use a claims portal, a web form, or a third-party administrator. You call the office, and a person handles it from there.
Service visit scheduled
A service crew supervisor visits the property at a time that works for you, typically within five business days. He inspects the condition, opens the wall if needed, and photographs the area.
≤5 business daysDetermination
We determine in writing whether the condition is covered by the workmanship warranty, covered by a manufacturer warranty, or outside both. If outside, we tell you the actual cause and recommend the right fix — even if it is not work for us.
Same visitRepair scheduled
Covered conditions are scheduled and repaired at our cost. We use the same materials and details as the original installation. If a manufacturer claim is involved, we help file it and are present for the manufacturer inspection.
Typically 2–3 weeks
HAVE A WARRANTY CONCERN?
Call the office first.
Every warranty claim starts with a phone call. Not a web form, not an email, not a chat window. A person answers during business hours and takes the details down on paper.
If the office manager does not answer, she is on the other line. Leave a message and she will call back within the hour during business hours.
SECTION 04 / FAQ
Warranty questions.
Q-01What exactly does "workmanship" mean in this warranty?
Workmanship means the way the material was installed — fastening pattern, nailing depth, flashing sequence, WRB laps, sealing at every seam and penetration, and trim detailing. It does not cover the material itself, which carries its own manufacturer warranty. If a nail backs out of a panel, that is a workmanship issue we cover. If a panel fades more than the manufacturer spec allows, that is a manufacturer issue.
Q-02Is the warranty really transferable if I sell the house?
Yes. The 12-year workmanship warranty transfers to the new owner one time at no cost if the property is sold during the warranty period. The new owner or their real estate agent calls the office with the closing date and the new owner's name, and we issue a transfer form in writing. Manufacturer warranties on the cladding are already registered to the property rather than to the original owner, so they transfer automatically.
Q-03What happens if a storm damages the siding after installation?
Storm damage is not covered by our workmanship warranty — it is an act of nature. It is typically covered by your homeowner's insurance, and we will help you document the damage for a claim. If a portion of the installation remains intact but a portion was storm-damaged, we repair the damaged section and match the new material to the original as closely as possible.
Q-04What if I hire another contractor and then have a warranty issue?
If the work by the other contractor affects or touches the area of our warranty, the warranty for that specific area is void. If the issue is in an area the other contractor did not touch, the warranty remains in force. We will inspect and determine coverage during the service visit and explain the finding in writing.
Q-05How long does a warranty repair take to schedule?
Covered repairs are typically scheduled within two to three weeks of the service visit, depending on the scope. Emergency water intrusion conditions — active leaks after a storm, for example — are triaged and scheduled within 48 hours for containment, with the full repair scheduled in the normal queue.
Q-06What if I lost the original warranty document?
You do not need it. Every warranty we issue is matched to a project file in our system. When you call the office, we look up the property address and pull the original file, which includes the warranty document, the installation photographs, the signed proposal, and the material documentation. We will issue a replacement warranty document on request at no cost.
Q-07Does the warranty cover commercial and multifamily projects?
Yes. Commercial and multifamily projects carry the same 12-year workmanship warranty on installation labor. On larger projects, the specific warranty terms are stated in the signed construction contract and may include additional provisions — maintenance obligations, access requirements for warranty inspections, or notice periods — but the 12-year term is standard.
Full terms
Warranty issuer. This workmanship warranty is issued by Northcrest Siding & Facade LLC, a North Carolina limited liability company licensed by the North Carolina Licensing Board for General Contractors under license number GC #78214.
Term. Twelve (12) years from the date of project close as stated on the final invoice. Applies to installation labor only. Manufacturer material warranties run separately and are typically 30 years for fiber cement and limited lifetime for vinyl.
Claim procedure. Claims must be made by phone to the office at (704) 543-2871 or by email to [email protected]. Northcrest will schedule an inspection within five business days of the claim under standard conditions. Emergency water intrusion claims are triaged for 48-hour containment.
Performance. Northcrest will repair or replace, at its option and cost, any covered defect using materials and details substantially equivalent to the original installation. This warranty does not provide for refunds, consequential damages, or work performed by third parties without prior written approval from Northcrest.
Exclusions. This warranty does not cover acts of God, severe weather, material defects (covered separately by manufacturer warranty), damage from subsequent work by other trades, damage from misuse or neglect, pre-existing conditions in unopened areas, cosmetic changes from normal exposure, or any condition disclosed in writing at project close and elected not to repair.
Transfer. The warranty is transferable one time to a new owner at no cost if the property is sold during the warranty period. Transfer must be requested by phone or email with the closing date and the new owner's name.
Entire agreement. This document is the complete workmanship warranty. It supersedes any prior statement about warranty coverage made verbally or in writing. On commercial projects, the warranty provisions in the signed construction contract control where they differ from this document.
NEXT STEP
Get the estimate covered.
A project manager walks the property, photographs what needs attention, and sends a written itemized proposal within two business days. Every proposal comes with the 12-year workmanship warranty in writing.